Effective Date: July 13 2025

At Jilan Gold, we take pride in the quality and craftsmanship of our jewelry. If you are not fully satisfied with your purchase, we’re here to help with an easy and transparent return and refund process.

1. Return Eligibility

You may return your item(s) under the following conditions:

  • Items must be returned within 7 days of delivery.

  • Products must be unused, unworn, and in their original packaging with tags and certificates (if any).

  • Customized or engraved items cannot be returned unless there is a manufacturing defect.

2. Refunds

Once we receive and inspect the returned item:

  • We will notify you via email of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original method of payment within 7–10 business days.

  • Shipping charges (if any) are non-refundable.

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, contact us at support@jilangold.com within 48 hours of delivery.

4. Return Process

To initiate a return:

  1. Email us at support@jilangold.com with your order number and reason for return.

  2. Our team will confirm eligibility and send you return instructions.

  3. Carefully pack the item and send it to the provided return address.

Note: Return shipping costs are the responsibility of the customer, unless the item is defective or we made an error.

5. Non-Returnable Items

  • Customized or engraved products

  • Final sale items

  • Items without original packaging or certificates

6. Need Help?

We’re here to assist you every step of the way. For any questions regarding returns or refunds, contact us at:

📧 Email: support@jilangold.com
📞 Phone: +91 9638989292